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Citybus is one of the three major bus operators in Hong Kong. It provides both franchised and non-franchised bus service. The franchised route network mainly serves Hong Kong Island, the cross-Harbour service between Hong Kong Island and Kowloon/New Territories, and also the North Lantau (Tung Chung and Hong Kong Disneyland) as well as the Hong Kong International Airport. The non-franchised routes mainly serve for City One Shatin. It also provides bus rental services and staff bus services for some large companies such as TVB. The company provided cross-border service (Hong Kong <> China) since 1984 with the introduction of Leyland Olympians. In 2001, Citybus discontinued the services due to keen competitions. The livery of Citybus"s buses is composed of yellow, red and blue colours. History Leyland bus on Route 88R. Volvo Olympian bus on cross harbour route 182. MAN NL262 bus on route 11. In 1979, Citybus began its operation in Hong Kong with one double deck bus (Volvo B55), providing shuttle service for the Hong Kong United Dockyard in Hung Hom. It later expanded into operating a residential bus route between City One, Shatin and Kowloon Tong MTR station. In 1984, Citybus began a cross-boundary coach service between Hong Kong and Shenzhen. Later in 1985, Citybus had introduced the first batch of air-conditioned double-deck coaches. Since then, the company kept expanding its fleet of air-conditioned buses. This had also been the remarkable start of the air-conditioned double-deck bus history in Hong Kong. In 1991, the Hong Kong Government awarded Citybus its first franchised route 12A (Admiralty Tamar St. <> Macdonnel Rd.) on Hong Kong Island, which was originally operated by China Motor Bus and then cancelled in 1980s. It marked Citybus the era of being a franchised bus company serving Hong Kong Island routes. Also in 1991, several thousend miles away in London, Citybus operated a new company called Capital Citybus with an all-yellow livery for the routes in North and East London and a red and yellow livery for central London. This was sold to FirstGroup in 1998 and now trades as First Capital. In 1993, Citybus took over 28 franchised routes from China Motor Bus after winning a competitive tender. Further 14 franchised routes was awarded to the company in 1995 without tendering, with the fleet expanded to over 500 buses. During these years Citybus expanded its market of Hong Kong Island to capture the CMB"s original business, making nearly all CMB routes poor in profits. The areas of Hong Kong Island, especially Central, Wanchai and Causeway Bay, more and more CMB passengers chose Citybus rather than CMB. In 1996, with the Tsing Ma Bridge coming into operation and commencement of settlement in the Tung Chung new town, Citybus won another tender to operate 13 new franchised routes serving Tung Chung and the new Hong Kong International Airport. The airport bus service, started in 1998, is called Cityflyer which is part of Citybus and is solely used for Airport express routes to the city. The Cityflyer service is composed of a series of 4 routes: A11, A12, A21 and A22, with A10 being added to the mix in 2005. Citybus also operates various Overnight Airport routes and Airport Shuttle Routes. In 1998, following the expiry of the franchise of the China Motor Bus, a further 12 routes were transferred to Citybus. Citybus"s fleet was up to 1,100 buses. The remaining routes of China Motor Bus were transferred to a new operator New World First Bus. Its business was expanded into mainland China with a joint venture operation in Beijing. It was not only Beijing"s first joint venture bus operation, but it also marked the introduction of air-conditioned buses for the first time in the capital city. Following the success of this route, a second urban express coach route was introduced in Beijing. However, the services in Beijing was terminated shortly after the stocks owned by Citybus was sold to another Hong Kong company in June 2004. Citybus had also once operated a route (route 658) in Tianjin. This service is now operated by another company. In 1999, Citybus was acquired by Stagecoach Group of United Kingdom. In 2001, Citybus discontinued the China <> Hong Kong service. The company was acquired by Chow Tai Fook Enterprises, the parent company of the major rival operator New World First Bus, in June 2003. And after a series of restructuring, Citybus is now a subsidiary of NWS Transport Services Limited, which is also the parent company of New World First Bus and New World First Ferry. NWS Transport has since re-dominated the franchised bus serivces in Hong Kong Island. Other Operators Citybus"s rivals include: * Kowloon Motor Bus * New World First Bus * China Motor Bus - company lost franchise to First Bus in 1998 Fleet Current * AEC Routemaster * Leyland Olympian * Volvo Olympian * Volvo B6LE * MAN 24.350 * MAN NL262 * Dennis Dragon * Dennis Dart * Dennis Dragon trolleybus conversion (Kummler and Matter trolleys poles) * Dennis Trident * Scania K94UB Historical * Volvo Ailsa B55 * Daimler/Leyland Fleetline * Bristol Lodekka * Dennis Dominator * Leyland Victory Mk2 * Leyland Atlantean * Volvo B6 * Dennis Dart SLF * Volvo B10M * Volvo B12 Message from MD As a public bus company serving Hong Kong, Citybus is committed to providing the best bus services at reasonable fares for the public. Our fully air-conditioned bus fleet and state-of-the-art engineering facilities, coupled with the professional management team and dedicated staff, offer the Hong Kong public safe, comfortable and reliable bus services. For overseas visitors, upon their arrival at the Hong Kong International Airport, they can take their first bus trip on our Cityflyer Express Bus right to the city"s hub. Moreover, our website is fully integrated with NWFB"s, so you can obtain comprehensive information about both companies and all our routes. We are bringing satisfactory services to all our customers. We hope to see you on our buses everyday! Managing Director Samuel Cheng Corporate Social Responsibilities ("CSR") of Citybus Limited Code of Practice Citybus ("CTB") is not just a bus service provider, but also a responsible corporate citizen determined to manage our operations in the best possible manner to serve the community. All our management and operational blueprints has adopted the core attributes of our CSR value system and the key drivers of CSR for attaining sustainable development. Slogan A Good Citizen for All Vision To be a leading corporate citizen in the local public transport industry Mission Statement 1. Care for and contribute to the community 2. Enhance value for our stakeholders 3. Deliver premier services to our customers 4. Provide a safe and comfortable workplace for all our company members CSR Value System Our value system focuses on the five key drivers, whereas our corporate governance plays the centric and strategic orientation role: Care for staff ↑ Environmental protection ← Corporate governance → Bus services ↓ Health & safety Key Drivers 1. Corporate Governance Corporate governance is the backbone of our value system. We firmly believe that good corporate governance is the key to ensure high level of management performance and sustainable development of the Company. Corporate policy To uphold the interests of different stakeholders, CTB operates its business targeting on the highest standard of corporate governance. The corporate decision-making process is based on transparency, integrity, fairness and professional supervision. Management strategy To achieve our missions, CTB has invested billions of dollars in the fully air-conditioned bus fleet and the advanced technology hardware as well as other engineering facilities to deliver our services in a safe and comfortable condition. We aim to be a caring company as well, so even more important is our commitment to bus services, staff welfare and enrichment, health and safety and environmental protection. Management team To achieve the best corporate governance, CTB is served by a professional management team upholding high ethical values in their code of conduct as well as acquiring expertise in their respective fields. CTB"s stakeholders With an aim to pursue service excellence, CTB is committed to communicating with, listening to, and learning from our stakeholders such as: - Employees - Customers - Government - Community leaders - Pressure groups - Media - Suppliers - Other related parties Procurement and tendering process The company promotes open competition for its procurement needs, with contractual relationship based upon fair and reasonable contract terms. Procurement and tendering activities are based on the following principles: - Impartial selection of capable and responsible suppliers and contractors; - Effective use of competition; - Selection of appropriate contract types according to needs; - Compliance with laws, relevant regulations and contractual obligations; - Adoption of an effective monitoring system and other management controls to detect and prevent bribery, fraud or other malpractices in the process of procurement and tendering; - Prohibition of bribery and corruptive practices. Communication channels External communication: - Customer Services (24-hour hotline at 2873 0818, hotfax at 2857 6179, e-mail at webmaster@citybus.com.hk This e-mail address is being protected from spambots. You need JavaScript enabled to view it , website at www.citybus.com.hk, or correspondence) - In addition to the bi-monthly Passenger Liaison Group Meetings to gauge passengers" opinions, CTB undertakes radio phone-in programmes, arranges visits and meets with legislators, politicians and interested parties. - Media (press releases, press conferences, press visits, feature stories) - Regular meetings with government departments and regulatory bodies (different natures of Transport Department meeting, District Councils" Traffic & Transport Committee and Public Liaison Group meetings, Legislative Councils meetings, and disabled group meetings coordinated by Transport Department) - Our bus stops and termini act as our "show-windows", providing route maps, destination and other useful information to our customers. Internal communication: - Two-way communication system with staff members has been set up to review operational processes and to identify rooms for improvement. CTB has opened several channels to converse with the employees, such as staff hotline, quarterly newsletter, staff Joint Consultative Committees ("JCCs") (JCC meetings are held three times per annum), and meeting with unions. - CTB"s Intranet is available to all CTB employees and includes a wealth of information on company"s news and activities. Major CSR reporting system We have adopted a comprehensive reporting system with the following means of reporting tools, on different schedules, to fulfill our communication needs with different stakeholders. - Fuller Disclosure (to be issued every year before end-November) - Website at www.citybus.com.hk - Quarterly newsletter - Policy and manual (procurement, health and safety, environmental protection) - Brochure/ Leaflet/ Supplement related to different themes - Regular reporting to Transport Department (e.g. yearly performance assessment and monthly operating report) and other regulatories (e.g. quarterly report for bus accident analysis) 2. Bus Services CTB is committed to providing the best possible public bus services in Hong Kong. To achieve this, CTB has been making every effort and taking initiatives on different aspects. Accessible to all CTB strives to make our services accessible to our passengers - including the disabled, the elderly and customers traveling with babies or small children. All the new buses will be equipped with features that meet the requirements of the Disabled Persons Transport Advisory Committee ("DPTAC") in the UK. Performance pledge CTB sets and achieves defined targets for operational capability, mechanical reliability and fleet availability. We publish these targets and our achievements on the website regularly so that the public can closely monitor our performance. Bus-Bus-Interchange concessions CTB offers Bus-Bus-Interchange Schemes in response to passengers" needs, and most of them provide free interchange. 24-hour service team CTB has a 24-hour emergency control centre, together with a team of experienced outbound inspectors patrolling around, to monitor our bus services and daily operations. The control centre shall report any emergency on roads to the management and department heads through electronic system and appropriate tools, so the management would be able to assess the impact and react instantly. Stringent vehicle maintenance It is our prime objective to maintain our buses in the safest and most reliable condition. Apart from Certificate of Road Worthiness and Certificate of Fitness examinations required for the licensing of buses, CTB also strictly follows Transport Department"s requirement of inspecting every franchised bus at least once a month. Bus safety measures CTB considers that fixed armrests are more useful alternatives to seat belts for exposed or vulnerable seats, as they act as anchors for passengers to hold onto in case of emergency. CTB has already retrofitted armrests to exposed seats on all buses. All buses are equipped with speed limiting devices restricting the maximum speed on level ground to 70km/hr. We shall install speed limiters, as well as the black box, in all new buses to be purchased. The black box can help monitor the driving behavior of the bus captains. Driving performance of bus captains is monitored by laser guns, and ride-checks by driving instructors and plain-clothes officers. 3. Care for Staff Our beliefs: To have happy customers, we should firstly have happy staff. CTB engages various Human Resources ("HR") practices to promote personal and professional employee development. We respect our employees" right to fair labour practice and a safe, harassment-free work environment. Privacy of employees CTB believes the dignity and individuality of each employee shall be respected and the privacy and confidentiality of employee records shall be safeguarded. CTB protects the privacy of employees at all times and their personal problems or records are treated with utmost confidentiality. Equal opportunity The Company supports equal opportunities for all its employees in recruitment, promotion, job transfer, training, etc. CTB upholds anti-discrimination practices while all employees are assessed by their ability and suitability to meet the job requirements instead of any other individual status. Employee morale - The Company provides staff with some generous welfare and benefits that are rarely available in other private local enterprises. - CTB organizes Outstanding Employee Award annually with attractive grand prizes to encourage best practice among staff. - CTB partnered with Christian Family Service Centre to offer professional counseling service to any staff members requiring guidance in their personal endeavours. - CTB has mechanisms and family friendly policy for employees to take care of urgent family needs. Open communication and consultation CTB is committed to pursuing open communication and consultation in order to foster mutual trust and respect between the management and staff. The well-established consultative mechanism includes the JCCs. JCC meetings are held three times per annum. Employee development CTB appreciates the importance of total customer care and supports employee development by way of permitting time out for staff to attend classes. CTB always values staff training. Ongoing courses are running concurrently to upgrade different skills for different staff, such as superb customer service training, annual driving skills refresher training, technical engineering training, occupational health and safety courses, and management and professional proficiency courses. 4. Health & Safety CTB is committed to providing a safe working and traveling environment for our staff, passengers and contractors. Safety is everyone"s responsibility at all times and of paramount importance. Stringent safety requirements & trainings CTB enforces stringent safety requirements for meeting our very high standards. We have launched various awareness enhancement campaigns and offer comprehensive safety training to our contractors and staff. CTB undertakes ongoing programmes to raise safety awareness amongst our passengers, staff and contractors. In particular, greater emphasis has been placed on promoting road safety messages to other road users along with in-bus safety messages to passengers. Environmental & Safety Department The Company has set up the Environmental and Safety Department to stipulate safety rules and work procedures, undertake spot checks and bi-monthly patrol inside the depots, bus termini and office areas. The Company maintains and constantly reviews the existing facilities, equipments and buses to ensure safety and efficiency of bus service. Health condition of staff The Company is responsible for financing the health checks of employees to ensure their fitness for employment. All staff members have to pass a medical check to be arranged by the Company before their employment commences. CTB has a panel doctor scheme with which staff can consult doctors of the panel with the CTB medical card. Medical checks are also arranged annually for bus captains aged above 50. The Company prohibits the use of illegal drugs and alcohol at the Company"s premises. Alcoholism and drug dependence that affect work performance shall not be tolerated. Community initiatives by the Company and the staff - CTB is committed to fostering and cultivating relationship with the community and is sensitive to the community"s culture and needs. - CTB encourages employees to participate in community and public service. A direct way is to join the corporate volunteer team, which is a member of our parent Company"s NWS Volunteer Alliance that organizes various voluntary services. - The Company invites employees" families to join the community and voluntary services together. - CTB co-organizes projects and community services with different social service organizations. - The Company sponsors the activities of charitable organizations and government departments, like participating in fund-raising activities, providing cash donations and free shuttle bus services, sponsoring free media space on bus shelters and bus bodies as well as free in-bus TV airtime. - The Company provides free ride for the disabled on CTB routes on the International Day of Disabled Persons. - The Company is keen to share business expertise with secondary and tertiary students in their school projects. - Visits from schools, community centres, etc are welcomed in order to enhance the public"s understanding of the Company. - CTB supports road safety events held by Transport Department, police and/or District Councils through sponsoring bus displays, open-top bus and distributing leaflets, etc. - The following is an exhibit of relevant community initiatives within 2004: Activities Quantity Sponsor bus body advertising spaces 292 advertising spaces Sponsor bus shelter advertising panels 625 panels Sponsor special bus services 9 times Sponsor free gifts Over 1,500 pieces No. of participants in volunteer activities 41 participants No. of beneficiaries 55 organizations 5. Environmental Protection CTB puts its environmental protection concepts from vision into actions. Green concept has been upheld as an integral part of our management philosophy. We comply with all mandatory environmental legislation. Ultra low sulphur diesel CTB"s entire fleet has been using ultra low sulphur diesel since 2001 to improve emission level. Green education and training Bus captains are required to turn off engines when stopping at bus termini. They are encouraged to reduce usage of in-bus lighting system when daylight is rich, and are instructed to increase speed gradually and brake smoothly when driving. Emission testing Our buses receive emission tests regularly. CTB has set a very stringent emission standard for its fleet, which is much more demanding than the emission standard set by Environmental Protection Department and Transport Department (current official upper limit is 50 Hartridge Smoke Unit i.e. HSU). Influence suppliers and contractors with environmental protection concepts CTB uses environmentally friendly goods or components where possible, such as refrigerants used in chiller plants, etc. Others CTB is committed to protecting the environment and minimizing the use of energy, natural resources and harmful emission. CTB recognizes the potential environmental impacts associated with its services and is dedicated to minimizing these impacts by deploying preventive measures, like conservation of resources, emissions control and enhancement of staff environmental awareness through training. CTB"s new depot has undertaken a full Environmental Impact Assessment, on top of a well developed Environmental Management Plan and Environmental Management Systems, which conforms to stringent international standards. CTB utilizes bus deployment on busy corridors by undertaking route rationalization and bus-bus interchange programmes for easing road congestion and improving air quality. Citybus is jointly owned by Chow Tai Fook Enterprises Limited and NWS Holdings Limited. NWS Holdings Limited ("NWS Holdings", Hong Kong Stock code: 0659), the infrastructure and service flagship of New World Development Company Limited (Hong Kong Stock code: 0017), embraces a diversified range of businesses in Hong Kong, Mainland China and Macau. Its Infrastructure portfolio includes Roads, Energy, Water and Ports projects. Its Service & Rental division comprises Facilities Rental (the management of Hong Kong Convention and Exhibition Centre and ATL Logistics Centre), Contracting (Hip Hing Construction Group and NWS Engineering Group), Transport (New World First Bus, Citybus and New World First Ferry), etc. Company Structure History Citybus started operating buses in 1979 using one double deck bus on a shuttle service for the employees of a Hong Kong dockyard. By 1981 the search for new business resulted in the operation of our first residential bus route between City One Shatin and Kowloon Tong MTR station. This route is still operating as route 62R and was Hong Kong"s first fully air conditioned bus route. By 1984, Citybus had begun a cross-boundary coach service between Hong Kong and Shenzhen initially using second hand double deck buses from the United Kingdom, but these were supplemented by our first new air-conditioned double deck buses in 1985. In 1989 an order was placed for 12 air conditioned double deckers which at the time was the biggest commitment made by any bus operator. These entered service on the cross border routes and route 62R and their popularity was so great that additional orders were placed soon afterwards for additional vehicles to cope with the increasing demand. In 1991 the Hong Kong Government awarded Citybus its first franchised route, (the 12A), on Hong Kong Island, and the Company, by competitive tender, took over 28 more franchised routes in 1993 which resulted in the fleet more than doubling in size. A further 14 franchised routes followed in 1995 which together with organic expansion saw the fleet expand to over 500 buses. Success followed success and in 1996 the company won another competitive tender to operate another 13 prime franchised routes serving the new Hong Kong International Airport and Tung Chung new town. A further 12 routes were transferred to the Company in 1998 following the expiry of an existing franchised bus operator on Hong Kong Island and this took the Citybus fleet up to 1,100 buses. During this period there has also been expansion in China with a joint venture operation in China"s capital city, Beijing. Not only was this the capital"s first joint venture bus operation, but it also marked the introduction of air-conditioned buses for the first time in Beijing. Following the success of this route, a second urban express coach route was introduced in Beijing. Over the past two decades, the Company"s buses have become a highly popular means for people to commute comfortably and conveniently between their homes, offices and Hong Kong"s major travel interchanges. Citybus also runs successful contract and private hire services. It provides staff shuttle bus services for organisations such as Hong Kong Television Broadcasts Limited, air-conditioned shuttle buses from Admiralty to Ocean Park, as well as a variety of single- deck, double deck and open top buses for private hire. In 1999 Citybus became part of the Stagecoach Group, a large multi national transport group with operations in the United Kingdom, United States and New Zealand. The ownership of Citybus changed again in June 2003 when we were sold to Delta Pearl Limited, a subsidiary of Chow Tai Fook Enterprises Limited. In March 2004, Citybus became a member company of Merryhill Group Limited, a comprehensive transport services provider jointly formed by Chow Tai Fook Enterprises Limited and NWS Holdings Limited. In Dec 2004, Merryhill Group Limited has been renamed as NWS Transport Services Limited. The renaming aims at establishing the corporate image of our Group"s transport businesses following its restructuring, as well as reflecting its business perspectives. The logo of NWS Transport Services Limited will also follow the master signature of NWS Holdings Limited. NWS Transport Services Limited, inheriting the essential quality of NWS Holdings Limited, will continue to work closely with other member companies within the Group and Chow Tai Fook Enterprises. By capitalizing on the synergies this will bring, we will be well equipped to face the future challenges and opportunities. Future Citybus has now been operating buses in Hong Kong for over twenty years with the same goal of providing people with quality bus services that are excellent value for money. As we have grown from 1 bus to 1,100 buses, we have set the standards for others to follow. Amongst other things Citybus was the first company to have an all air-conditioned bus fleet by 1998, and the first one to be fully equipped with Octopus equipment. Citybus also pioneered the introduction of low floor wheelchair accessible buses in 1996. Citybus has worked hard in recent years to avoid increasing its fares and we have succeeded in doing this since 1997 despite some major increases in costs, in particular our fuel cost have increased significantly. This is partly due to the fact we are now using low sulphur diesel which is more environmentally friendly than normal diesel. Citybus has also worked with RoadShow, a subsidiary of The Kowloon Motor Bus Holdings Limited, to install LCD monitors in our buses. As well as providing advertising, educational programmes and short documentary programmes, the system will be developed to include real time information for passengers including next bus stop location and news updates. All 2,500 Citybus staff will continue to enhance the quality of service that we provide and we all look forward to seeing all of you as regular customers. Citybus has approximately 1,100 buses now. All of them are air-conditioned except the open-top buses. You can click on the following photos for detail information on each particular bus type, including fleet number, brief description, bus specification, capacity and registration number. 1-2 7 15/17/18 20/21 106-203 205-238 239-248 330-340 315 324-329/636-699 342-395 396-426 427-484 485-504 505-510 511-585/621-635 586-620 702-740 801-880 901-999/9000-9040 9041-9042 1481-1490 1332-1361 1501-1559 1560-1569 2100/2112-2161 2101-2111 2200 2201 2202-2261 2262-2301 2500 2700 2800 2302-2310 190-192 Citybus Service Pledge Citybus is committed to providing Hong Kong with the best possible bus service at socially-acceptable fares. The table below lists out targets and achievements for Operational Capability, and Mechanical Reliability, which are two core competencies in bus operations. We do our best to meet all the set targets; and strive to achieving higher standard in different aspects of our operations. Citybus Service Pledge Items 2004 actual 2005 actual 2006 actual 2007 target □ ○ □ ○ □ ○ □ ○ Mechanical Reliability 1313 940 1105 872 1047 869 1200 920 Operational Capability 99% 97% 98% 99% 99% 100% 99% 99% Remarks: * Mechanical Reliability The average number of trips operated before a bus would experience one mechanical breakdown on the road while passengers are on board. * Operational Capability The ratio of actual number of bus departures to the scheduled number of bus departures during morning peak hours in the peak direction □ Franchised One (Hong Kong Island network) ○ Franchised Two (Airport and Tung Chung New Town network) Citybus Operational Information Items 2004 2005 2006 □ ○ □ ○ □ ○ Bus Fleet* Fleet size All routes have offered air-conditioned services since 1998 All routes have offered Octopus facility since 1998 772 164 742 163 736 170 Bus Shelters Total number of bus shelters 254 16 257 17 259 19 Bus Routes* Total number of routes 97 16 96 16 93 18 Customer Service Centre 2 2 2 Number of Passengers Carried (Million) 225.59 18.89 188.64 18.24 185.84 19.94 Km Operated (Million) 69.73 27.92 57.55 24.88 56.85 25.70 Note: -Year 2004 indicated the period from May 2003 to June 2004 -Year 2005 indicated the period from July 2004 to June 2005 -Year 2006 indicated the period from July 2005 to June 2006 * at the end of the reporting period □ Franchised One (Hong Kong Island network) ○ Franchised Two (Airport and Tung Chung New Town network) Welcome on board Citybus. To help you have a pleasant journey, kindly note the following points: Please pay your fare by Octopus; or put the exact fare into the farebox. Please do not collect bus fares from other customers. Children aged 4 to 11 are entitled to pay half fare on routes that offer such a fare (except Ocean Park services), rounded up to the nearest ten cents. Up to two children under the age of four may travel free if accompanied by a full-fare paying adult. Customers aged 60 or over (65 and over on cross harbour routes; and on services for the Airport/Chek Lap Kok) are entitled to pay half fare on routes that offer such a fare, rounded up to the nearest ten cents. Please cooperate when the driver asks customers enjoying fare concessions to produce the relevant proof of eligibility. Otherwise, please pay the full fare. For public safety, the driver has the right to refuse further boarding when the bus has reached the maximum legal carrying capacity. Customers can carry on board a package, or packages of a total weight not exceeding 5kg and a total volume not exceeding 0.1m3 (approximately 71cm x 56cm x 25cm). Please note the final decision rests with the bus driver, who can refuse to allow certain items on board. Please note that it is an offence to bring on board any flammable materials or dangerous goods. Please also refrain from taking on board items that may pose a danger to others. Except for guide dogs for the blind, no pets or animals are allowed on board. For the safety of infants, please remove the infant from the baby stroller, and carry the infant in your arms. Please keep the baby stroller folded up while on board. Please only use the authorised entrances or exits. The driver can refuse entry to those who board through the rear door. Once aboard, kindly move to the rear of the bus, and keep the doorways clear. Please stand behind the yellow line, and keep the driver"s line of vision clear. Please do not stand on the stairs or on the upper deck. In order not to distract the driver, please do not talk to the driver while the bus is moving, unless in an emergency. Please give up your seat to those in need. Please press the bell once if you want to get off at the next stop. Allow the driver enough time to prepare for the stop. For your personal safety, please do not board or alight while the bus is moving. Customers are reminded that smoking is not allowed on any bus. There is a heavy fine for any violation. Please do not eat or drink on the bus. Please do not spit or litter. A clean bus makes for a pleasant journey for everyone. Respect property and keep your bus in good condition. Please do not deface, write on, or damage any part of the bus. Kindly do not disturb other customers, verbally, physically, or in any other way. Subject to traffic conditions, we reserve the right to adjust the operating schedule without advance notice. Citybus Environmentally Friendly Smart Depot In pursuit of improving the bus fleet"s maintenance standard and operational efficiency, Citybus has invested over HK$300 million in the commissioning of the smart and environmentally friendly depot, on a site area of 10,000 square metres in Chai Wan. With cutting-edge technologies and innovative environmentally friendly initiatives, the central engineering workshop handles major units overhaul, such as engines, gearboxes and air-conditioning systems, as well as different stringent maintenance procedures, for the bus fleet. Citybus has developed the Environmental Management Plan and Environmental Management Systems, which conform to international standards, specifically for the construction and operation of the depot. In addition, Environmental Management and Audit requirements have been identified for monitoring environmental impacts on the surroundings adjacent to the depot. Environmentally-friendly initiatives include: - Construction of three-meter high sound barriers on the roof to minimize the noise generated from the depot"s operation - Double-skinned underground fuel tanks are installed with lead detection to reduce risk of land contamination caused by leakage - Landscaping for visual and air quality enhancements - Use of Pozilock refuelling system to avoid spillage of diesel during bus fuelling - Use of recycled water in computerized "drive-through" bus cleaning machines to reduce resource requirements - Use of lightings and air-conditioning systems with pre-set timers to reduce energy consumption - Powerful Mechanical Ventilation system is available to improve air quality - Each bus bay at the depot is equipped with an exhaust extraction pipe that is directly connected to the exhaust pipe of a bus for filtering and displacing exhaust air before emitting outside the depot, in order to reduce the emission of exhaust air as well as being environmentally friendly - Segregation and storage of all chemicals under the "Dangerous Goods Ordinance" in classifying dangerous goods - Use of environmentally friendly goods, such as refrigerants used in chiller plants, where possible - Installation of state-of-the-art equipment, such as collection of waste oil to centralized tanks by pipe-work, to improve waste management In addition, there are also "zebra-crossings" and designated walkways for ensuring worker safety. Before After Upper-Deck Lower-Deck Stair Bus Exterior All Citybus vehicles now feature the 2+2 seating configuration, as the last bus with 2+3 seats completed its refurbishment, marking its exit from the Citybus fleet. Of the 1,100 buses in the fleet, 121 buses had the 2+3 configuration, which meant two seats on the right and three on the left, on the upper deck. The number of seats is reduced by 11, but the seats are wider by 380 mm, to 450 mm, as compared with those replaced. The aisle will also become wider. The ongoing total refurbishment programme began in 1998 for buses that reached five years of age. All passenger facilities will be replaced with brand new ones. The refurbished buses are fitted with additional hand poles and bell pushes, new electronic route number display and improved lighting. The conversion to 2+2 is the latest effort by Citybus to upgrade passenger facilities since 1999 when the Company became the first public bus operator to have the whole fleet fitted with Octopus and 1998 when Citybus ran Hong Kong"s first fully air-conditioned fleet. Comments Please login to post comments or replies.